Terms of service

Effective Date: [01-04-2024]

Welcome to Mendo Midnight Creations! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service (TOS). Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms, including any additional guidelines, rules, and future modifications.

2. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting. It is your responsibility to review these terms regularly. Continued use of the site after any such changes constitutes your consent to the new terms.

3. Services Provided

Mendo Midnight Creations offers custom embroidery products. We provide a platform for users to browse and purchase custom-designed embroidery items. All products are subject to availability and may be withdrawn at any time.

4. Account Registration

To access certain features of the site, you may need to register for an account. You agree to provide accurate and complete information during the registration process and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Orders and Payments

  • Order Acceptance: All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason.
  • Pricing: All prices are listed in U.S. Dollars and are subject to change without notice. Prices do not include shipping and handling fees, taxes, or any other charges.
  • Payment: Payments must be made at the time of order through our accepted payment methods. We use secure payment gateways to process payments.

6. Shipping and Delivery

  • Shipping: Shipping costs are calculated at checkout and vary based on the delivery location and shipping method.
  • Delivery Time: Delivery times are estimates and may vary due to factors beyond our control. We are not responsible for delays caused by the carrier or customs clearance processes.
  • Customs and Duties: International orders may be subject to customs duties and taxes. You are responsible for paying any additional charges for customs clearance.

7. Returns and Refunds

  • Returns: Returns are accepted within 14 days of delivery. Items must be returned in their original condition, unused, and with all original packaging and tags attached. Customers are responsible for return shipping costs.
  • Restocking Fee: A 35% restocking fee will be deducted from the refund for all returned items.
  • Refund Processing: Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

8. Intellectual Property

All content on the site, including but not limited to text, graphics, logos, images, and software, is the property of Mendo Midnight Creations or its content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.

9. User Conduct

You agree not to:

  • Use the site for any unlawful purpose.
  • Violate any applicable laws or regulations.
  • Upload or transmit any harmful or malicious code.
  • Interfere with or disrupt the site’s operation.

10. Privacy

Your use of the site is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please review our Privacy Policy to understand our practices.

11. Disclaimer of Warranties

The site and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the site's operation or the products and services offered.

12. Limitation of Liability

In no event shall Mendo Midnight Creations be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or services.

13. Governing Law

These terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding related to your access to or use of the site shall be instituted in a state or federal court in Santa Rosa, California.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Mendomidnightcreations@gmail.com

Thank you for choosing Mendo Midnight Creations. We hope you enjoy our products and services!